Accessibility Statement

Our Commitment

Hatton Garden Jewellers is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with a wide array of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Conformance Standard

Our target standard is WCAG 2.1 Level AA. The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

We believe Level AA provides a strong balance between accessibility and practical implementation. We regularly audit our website against these guidelines and address any issues identified.

Keyboard Navigation

All interactive elements are accessible via keyboard. Tab through links, buttons, and form fields with clear focus indicators.

Screen Reader Support

Semantic HTML and ARIA landmarks ensure screen readers can accurately convey content structure and interactive elements.

Colour Contrast

Text and interactive elements meet WCAG 2.1 AA contrast ratios, ensuring readability against background colours.

Text Resizing

Content reflows correctly when text is resized up to 200%, and the layout remains usable without horizontal scrolling.

Alternative Text

All meaningful images include descriptive alternative text. Decorative images are appropriately hidden from assistive technology.

Semantic Structure

Proper heading hierarchy, landmark regions, and list structures help users navigate and understand page content.

Known Limitations

While we strive for comprehensive accessibility, some areas of our website may have known limitations:

• Third-party content — Some embedded content from external providers (such as maps or social media feeds) may not fully meet accessibility standards. We work with our partners to improve these integrations where possible.
• Legacy content — Some older pages or content may not yet have been fully updated to meet current accessibility guidelines. We are actively working to address these areas.
• PDF documents — Some downloadable PDF documents may not be fully accessible. Where possible, we provide HTML alternatives.

We are committed to resolving known issues and welcome feedback to help us identify areas for improvement.

Reporting Accessibility Issues

We welcome your feedback on the accessibility of the Hatton Garden Jewellers website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

• Email us at info@hattongardenjewellers.com
• Write to us at 87b Hatton Garden, London EC1N 8QQ
• Use our contact form

When reporting an issue, please include as much detail as possible, such as the page URL, the nature of the problem, and the assistive technology you were using. We aim to respond to all accessibility enquiries within five working days.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory Support Service (EASS) for further guidance. EASS provides information and advice on discrimination and human rights issues, and can be reached through their website at equalityadvisoryservice.com.